FAQs
Where Can I Download your Free eBook?
You can download our free eBook here.
Are your Soups Gluten-Free?
Most of our soups are gluten-free, as we do not use any additives or flavor enhancers. All soups are prepared by us every morning in our kitchen using the freshest ingredients. We also have soups whose ingredients contain flour or soy sauce. Please ask our staff on-site which of our daily soups are gluten-free.
Can I Pre-Order a Soup for Pickup?
Yes, you can pre-order a soup for pickup by phone, email, or WhatsApp. Don’t forget to specify the size, time, date, your name, and the branch where you wish to pick up the soup.
I Visited You once, but You Were Sold out. How is that Possible?
We cook our soups fresh daily, and we do our best to estimate how much soup we will sell on any given day. But we are only human, and sometimes our predictions are wrong. Unfortunately, in winter, there are sometimes days when we run out of soup because we only cook it fresh.
Are your Soups Freshly Prepared Every Day?
Yes, our soups are cooked fresh daily in our kitchen on Hallwylstrasse.
Do You also Offer other Dishes?
Yes! We also have curries, stews, gourmet sandwiches, Buddha bowls, juices, and cakes.
Can I Reserve a Table?
Unfortunately, we do not accept table reservations. If you come before 12 PM or after 1 PM, you will most likely get a table.
What are your Opening Hours?
On Hallwylstrasse from 11:00 AM to 2:30 PM, on Pelikanstrasse from 11:00 AM to 3:00 PM, and on Kalkbreitestrasse from 11:30 AM to 2:00 PM.
Are You Open on Weekends?
No, we are closed on weekends and in the evenings.
Do You Sell Gift Vouchers?
Yes. The easiest way is to visit one of our branches and purchase the voucher there. However, we can also send the vouchers by post. Simply send us an email request to hello@simplysoup.ch. This way, it usually takes 3 to 5 business days for you to receive your voucher.
How Does your Weck Jar System Work?
How Can I Contact You?
We have several channels through which you can reach us:
Email: hello@simplysoup.ch or catering@simplysoup.ch
WhatsApp: www.simplysoup.ch
Phone: 044 554 66 71 (Hallwylstrasse branch) or 076 361 37 41 (catering inquiries only)
Do You Have a Social Media Account?
How Long Do Frozen Soups Last in the Freezer?
How Long Can I Store Frozen Soups in the Refrigerator after Thawing?
How Do I Best Heat Frozen Soups?
Another option is to place the frozen soup in its container into a pot of hot water and wait until the soup thaws at the edges. Once this happens, you can then empty the soup from the container into a pot and heat it over medium heat, stirring occasionally (do not boil). You can also use a microwave; the soup containers are microwave-safe.
How Can I Order a Portion of Soup?
How Can I Order a Frozen Soup?
Is there a Minimum Order Quantity for Frozen Soups?
Can I Pick up Frozen Soups at one of your Branches?
How much Does Delivery Cost?
What if I'm not Home at the Time of Delivery?
When Do You Deliver?
Where Do You Deliver?
How Can I Order Catering?
Directly via our Catering Inquiry Form. If you need more information, feel free to send us an email at catering@simplysoup.ch, or contact us by phone at 076 361 37 41.
By when Can I Expect a Response to My Catering Inquiry?
We do our best to respond to you as quickly as possible, but no later than 48 hours after receiving your inquiry.
Is there a Minimum Number of People I Need to Order for?
Yes, we accept orders for 10 people or more.
Are Crockery and Cutlery Included in the Offer?
No. Crockery and cutlery can be ordered separately if needed. We offer both: disposable or reusable crockery.
Do You also Offer other Dishes for Catering?
Yes, you can find our current catalog here. We also have a new selection of finger food. Feel free to ask us about the current finger food.
How are the Soups Delivered?
Either portioned in our take-away cups, or in a heated electric soup pot for self-serving.
Do You also Deliver in the Evening?
Yes, absolutely, evening delivery is always an option!
Do You Deliver on Weekends? Does it Cost the Same?
We have a minimum order value of CHF 500 on weekends and an additional service fee of CHF 100 for all orders delivered on Saturday and Sunday.
Is Service Staff Included?
Service staff is not included. If you require staff for your event, please let us know and we can include the price in the quote.
What Happens to the Soup Pot and Dishes after We are Finished?
We take care of the pickup and cleaning of all pots, plates, etc. We ensure everything is collected after we have agreed on the best time for pickup with you.
