FAQs2023-05-29T19:33:15+02:00

FAQs

How can I download your free EBook?2023-05-18T20:20:04+02:00

You can download our EBook for free here.

How can I order a catering with you?2023-05-18T20:17:38+02:00

We have an easy form you can fill out to order a catering with us. If you need more information before you order, please feel free to send us an email to catering@simplysoup.ch or call us on: 076 361 37 41.

How long do the frozen soups last in the freezer?2023-05-18T20:18:45+02:00

The soups usually last between 4 and 6 months in the freezer.

How can I order a portion of soup?2023-05-18T20:18:27+02:00

We have teamed up with UberEats to bring you the best damn soup in town. We deliver through UberEats from Monday to Friday between 11.30 and 13.00.

Are your soups gluten free?2023-05-18T20:19:58+02:00

Most of our soups are gluten free because we do not use any additives or taste enhancers. All our soups are made in our kitchen every morning and cooked only with the freshest ingredients. We do have some soups that contain ingredients with flour or soy sauce. Please ask a member of staff which soup of the day is gluten free.

How quick can I get a reply for my catering request?2023-05-18T20:17:33+02:00

We do our best to respond to you immediately, in the worst case we will respond within 48 hours of your request.

How long can I keep the frozen soups in the fridge after thawing?2023-05-18T20:18:39+02:00

You can keep them in the fridge for up to 2 days.

How can I order frozen soup?2023-05-18T20:18:21+02:00

Just click here to order your frozen soup through our website.

Can I preorder soup for pick up?2023-05-18T20:19:51+02:00

Yes, you can call, email or whatsapp us to preorder a soup for pick up. Just don’t forget to indicate size, time and date, your name and the pick up location!

Is there a minimum number of people I have to order for?2023-05-18T20:17:27+02:00

Yes, we take orders from 10 people.

How do I best heat up the frozen soups?2023-05-18T20:18:33+02:00

The absolute best thing to do is to take the frozen soup out the day before you would like to consume it and put it in the fridge. Otherwise, you can put the frozen soup in the container in a pot of boiling water and wait for it to thaw around the edges. Once it does, you can easily take out the soup into a small pan and heat it up there. You can also use a microwave. The soup containers are microwavable!

Is there a minimum quantity of frozen soups I need to order?2023-05-18T20:18:16+02:00

Yes, our minimum order is 50 CHF.

I went to your restaurant but you were sold out, how come?2023-05-18T20:19:46+02:00

We cook our soups fresh daily and we try our very best to predict how much soup we will sell that day. But we are only human and sometimes we predict wrong. Unfortunately sometimes in winter there may be some days where we run out of soup because we cook it fresh and don’t just take it out of the freezer!

Are crockery and cutlery included in the offer?2023-05-18T20:17:20+02:00

Only after asking you to know if you need it. We have both: disposable and ceramic.

Can I pick up the frozen soup at one of your locations?2023-05-18T20:18:10+02:00

Yes, absolutely. You can click on pick up when you order your frozen soups through our website, in which case there is no minimum order amount and of course no delivery fee.

Are your soups made fresh everyday?2023-05-18T20:19:40+02:00

Yes, absolutely, all our soups are made by hand everyday in our very own kitchen in Hallwylstrasse 24.

Do you offer something else other than soup?2023-05-18T20:17:12+02:00

Yes, you can check our latest catalog here. We also have a new selection of Finger Food. Ask us to send you the newest Finger Food offer.

How much is delivery?2023-05-18T20:18:04+02:00

Delivery costs are 9 CHF, unless you order for more than 80 CHF, then delivery is free.

Do you offer something other than soup?2023-05-18T20:19:31+02:00

Yes! We also sell gourmet sandwiches, buddha bowls, juices and cakes!

What if I am not home when you deliver the soup?2023-05-18T20:17:58+02:00

This is no problem! We deliver the soups in special freezer bags so that the soups can stay frozen for up to 10 hours. You have to pay a deposit of 15 CHF for these special bags, once we have the bags again, we release your deposit back to you!

Can I make a table reservation?2023-05-18T20:19:25+02:00

Unfortunately we do not take any reservations. You are very likely to get a table to sit if you come before 12 or after 13!

When do you deliver?2023-05-18T20:17:52+02:00

We deliver every weekday between 12.00 and 15.00

What are your opening hours?2023-05-29T19:46:10+02:00

We are open from 11 to 14:30 in Hallwylstrasse, from 11 to 14:00 in Kalkbreitestrasse and from 11 to 15.00 in Pelikanstrasse.

How are the soups delivered?2023-05-18T20:17:03+02:00

We can deliver the soup already portioned or in a big soup pot for self-service

Where do you deliver?2023-05-18T20:17:46+02:00

We deliver in the city of Zürich, plus Gold Coast and Silver Coast!

Are you open on the weekends?2023-05-18T20:19:15+02:00

No, we are closed on the weekends and evenings!

Do you deliver in the evenings?2023-05-29T19:51:04+02:00

Yes, absolutely, delivery in the evening is always an option!

Do you sell gift certificates?2023-05-18T20:19:09+02:00

Yes, the easiest is if you go by any of our locations and buy a gift certificate on the spot. We can, however, also send you the gift cards via post. Just send us an email to hello@simplysoup.ch!

Do you deliver on the weekends? Does it cost the same?2023-05-29T19:51:43+02:00

We have a minimum order of 500 CHF on the weekends and we have an extra service charge of 100 CHF for all orders delivered on Saturday and Sunday.

How does your system with the Weck Glass work?2023-05-18T20:19:02+02:00

You can take your soup away in a Weck Glass by paying a deposit of 5 CHF. You can bring back your Glass with the white top back anytime to any one of our locations and receive your 5 CHF deposit back! Super easy!

Is service included (staff)?2023-05-29T19:52:17+02:00

Service staff is not included, if you require staff at your event, please let us know and we can include the price in the offer.

How can I get in touch with you?2023-05-29T20:04:58+02:00

We have several channels you can reach us through:

Email: hello@simplysoup.ch or catering@simplysoup.ch

Whatsapp: www.simplysoup.ch

Catering Phone: 076 361 37 41.

Hallwylstrasse Phone: 044 554 66 71

What should I do with the soup pots, plates, etc after we finish?2023-05-29T19:53:06+02:00

We will take care of pick up and cleaning all the pots, plates etc. We will arrange for everything to be picked up after arranging the best time for pick up with you.

Do you have a social media account?2023-05-18T20:18:50+02:00

Yes you can find us on Instagram, LinkedIn, Youtube and Facebook.

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